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1. Company Information

Omega Parking Ltd
Company Number: 16843443
Registered Address:
Unit 82a James Carter Road,
Bury St. Edmunds,
United Kingdom,
IP28 7DE

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2. Scope of This Policy

This Fulfillment Policy explains how payments made to Omega Parking Ltd are processed and fulfilled. It applies to payments made through our website or via authorised online payment platforms.

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3. Nature of Services

Omega Parking Ltd provides parking management and enforcement services on behalf of landowners and clients. Payments made through our website may include, but are not limited to:

• Settlement of parking charges or parking charge notices

• Permit fees (where applicable)

• Administrative or service-related charges

All services are non-physical and are fulfilled electronically or through administrative processes.

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4. Payment Processing

Payments made via our website are processed securely using third-party payment providers. We do not store full payment card details.

Once payment is successfully completed, a confirmation will be provided electronically (e.g. on-screen confirmation and/or email confirmation).

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5. Service Fulfillment

Fulfillment occurs when one or more of the following takes place:

• A parking charge or notice is marked as paid or settled in our system

• A permit or parking authorisation is issued electronically

• An administrative service has been completed

Fulfillment is typically immediate but may take up to 24 hours to reflect in our systems.

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6. Refund Policy

Payments made to Omega Parking Ltd are non-refundable, except where:

• A payment has been made in error

• A duplicate payment has been received

• A refund is required by law

• A parking charge or notice is cancelled following a successful appeal

Any approved refund will be processed to the original payment method where possible and may take 5–10 business days to appear, depending on the payment provider.

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7. Cancellations and Disputes

If you believe a payment has been made incorrectly or wish to dispute a charge, you must contact Omega Parking Ltd as soon as possible using the contact details below.

Submitting a chargeback through your card provider without first contacting us may delay resolution and could result in additional administrative handling.

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8. Failed or Incomplete Payments

If a payment fails or is interrupted, the service will not be fulfilled. You may attempt payment again or contact us for assistance.

Omega Parking Ltd is not responsible for delays caused by third-party payment processors.

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9. Chargebacks

Unauthorised or unjustified chargebacks may be challenged. We reserve the right to provide relevant transaction and service information to payment providers when responding to chargeback claims.

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10. Changes to This Policy

Omega Parking Ltd reserves the right to amend this Fulfillment Policy at any time. Updates will be published on this website and will take effect immediately upon posting.

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11. Contact Information

For questions regarding payments, fulfillment, or refunds, please contact:

Omega Parking Ltd
Address: Unit 82a James Carter Road, Bury St. Edmunds, United Kingdom, IP28 7DE
Contact