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Omega Parking Ltd (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our car parks, services, website, or otherwise interact with us.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

1. Who We Are

Data Controller:
Omega Parking Ltd
Company Number: 16843443
Registered Address:
82A James Carter Road
Mildenhall
IP28 7DE
United Kingdom

For data protection enquiries, please contact us here.

 

2. Personal Data We Collect

We may collect and process the following types of personal data:

Vehicle and Parking Data

• Vehicle registration numbers (VRNs)

• Images captured by CCTV or Automatic Number Plate Recognition (ANPR)

• Dates, times, and locations of parking events

Personal Information

• Name and postal address

• Email address and telephone number

Enforcement and Correspondence

• Parking Charge Notice (PCN) details

• Appeals, representations, and correspondence

• Records of complaints or disputes

Payment Information

• Payment amounts, dates, and transaction references
  (We do not store full payment card details. Payments are handled by secure third-party payment providers.)

Website and Communications Data

• IP address

• Enquiries submitted via our website or email

• Call recordings where applicable and lawful

 

3. How We Collect Personal Data

We collect personal data through:

• CCTV and ANPR systems in managed car parks

• Issuing and processing parking charge notices

• Correspondence by post, email, telephone, or website forms

• Third parties such as:

  • The Driver and Vehicle Licensing Agency (DVLA), where legally permitted

  • Landowners or managing agents

  • Debt recovery agents

  • Legal advisers and courts

  • Independent appeals services

 

4. Lawful Bases for Processing

We process personal data under one or more of the following lawful bases:

• Legitimate interests – to manage car parks, enforce parking terms, prevent misuse, and protect our business interests

• Legal obligation – to comply with applicable laws and regulations

• Contract – where parking is provided under contractual terms and conditions

• Consent – where explicitly provided (for example, certain communications)

 

5. How We Use Personal Data

We use personal data to:

• Operate and manage parking facilities

• Monitor compliance with parking terms and conditions

• Issue and administer parking charge notices

• Process appeals and respond to enquiries

• Take and reconcile payments

• Recover unpaid parking charges

• Maintain safety and security at car park sites

• Comply with legal, regulatory, and court requirements

 

6. CCTV and ANPR

Our car parks may use CCTV and ANPR systems. These systems are used for:

• Parking management and enforcement

• Monitoring vehicle entry and exit times

• Site safety and security

• Evidence in relation to parking charges or legal proceedings

Appropriate signage is displayed at locations where CCTV or ANPR is in operation.

 

7. Sharing Personal Data

We may share personal data with:

• The DVLA, in accordance with legal requirements

• Payment processing providers

• Debt recovery and legal service providers

• Independent appeals services

• IT and system service providers

• Landowners or managing agents

• Courts, regulators, or law enforcement agencies where required by law

All third parties are required to process personal data securely and in compliance with data protection legislation.

 

8. International Data Transfers

We do not routinely transfer personal data outside the United Kingdom.
If any international transfer takes place, appropriate safeguards will be implemented in accordance with UK GDPR.

 

9. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including:

• Parking and enforcement records – typically up to 6 years

• CCTV and ANPR data – retained for a limited period unless required for enforcement or legal purposes

• Financial records – retained in line with legal and accounting obligations

 

10. Your Data Protection Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate or incomplete data

• Request erasure of your personal data, where applicable

• Restrict or object to processing

• Request data portability

• Withdraw consent, where processing is based on consent

Requests should be submitted in writing using the contact details above.

 

11. Complaints

If you believe your data protection rights have been breached, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Website: www.ico.org.uk
Telephone: 0303 123 1113

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will be made available on our website or upon request.