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Refund  Policy

This Refund and Cancellation Policy explains how refunds and cancellations are handled by Omega Parking Ltd in relation to parking services and parking charge notices.

 
1. Company Information

Omega Parking Ltd
Company Number: 16843443
Registered Address:
82A James Carter Road
Mildenhall
IP28 7DE
United Kingdom

 
2. Scope of This Policy

This policy applies to:

  • Parking fees paid for use of car parks managed by Omega Parking Ltd

  • Parking Charge Notices (PCNs) issued for breach of parking terms and conditions

  • Payments made online, by telephone, or by other accepted payment methods

This policy does not affect your statutory rights.

 
3. Parking Fees – Cancellations and Refunds
3.1 Pay-and-Display / Pay-by-Phone Parking

  • Once a parking session has commenced, parking fees are non-refundable, including where a vehicle leaves early.

  • If payment has been made in error (for example, duplicate payment or incorrect vehicle registration), you may contact us to request a review.

  • Any refund granted in such circumstances is at our discretion and subject to verification.

 
4. Parking Charge Notices (PCNs)
4.1 Cancellation of a PCN

A Parking Charge Notice may be cancelled if:

  • A valid appeal is submitted and accepted

  • Evidence is provided showing the PCN was issued incorrectly

  • There are mitigating circumstances accepted by Omega Parking Ltd

If a PCN is cancelled after payment has been made, a full refund of the amount paid will be issued.

4.2 Refunds for Paid PCNs

  • Refunds will only be issued where a PCN is cancelled following a successful appeal or review.

  • No refund will be given if:

    • The appeal is rejected

    • The payment was made to avoid escalation and the PCN is later upheld

    • The discounted payment period has expired and full payment has been correctly applied

 
5. How to Request a Refund or Cancellation

Requests must be submitted in writing and include:

  • Vehicle registration number

  • PCN reference number (if applicable)

  • Proof of payment

  • Reason for the refund or cancellation request

  • Any supporting evidence

Requests can be submitted via the contact details provided on our website or correspondence.

 
6. Processing of Refunds

  • Approved refunds will be processed using the original payment method where possible.

  • Refunds are typically processed within 14 working days of approval.

  • Processing times may vary depending on your payment provider.

 
7. Chargebacks and Disputed Payments

If a chargeback is raised with a bank or card provider without first contacting Omega Parking Ltd:

  • We reserve the right to provide evidence to contest the chargeback

  • Administrative or recovery action may continue where permitted by law

We encourage customers to contact us directly to resolve any payment issues.

 
8. Exceptional Circumstances

Omega Parking Ltd may, at its discretion, consider refunds or cancellations in exceptional circumstances, including but not limited to:

  • System or payment errors

  • Vehicle breakdowns supported by evidence

  • Medical emergencies supported by evidence

Each case is assessed individually.

 
9. Policy Updates

We reserve the right to amend this Refund and Cancellation Policy at any time.
The most current version will be made available on our website or upon request.

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